FAQ


CAN I HAVE MY ORDER CUSTOMIZED?

Yes, we are usually able to accommodate special orders. Simply message us through the website and we’ll assist you with the necessary adjustments to your order. My staff will answer the emails in the order they were received.

WHERE ARE YOUR INGREDIENTS SOURCED?

The fresh ingredients that we use are from local small businesses and farms. The seasonings themselves, are researched, created, blended and packaged in the US.

DO YOU HAVE ANY FREE SAMPLES AVAILABLE?

Unfortunately, I do not. All of my chocolates are made to order and once a batch is produced, they are packaged and physically attached to an order that had just been placed. Free sample packages tend to sit until their freshness is compromised which means I’d have to throw away some that could have been shipped to a customer.

CAN I PICK UP MY ORDER IF I LIVE NEAR YOU?

Up until recently, catching up with me was as easy as going to a local farmers market where I live and I’d personally hand you the samples as well as provide limitless consultation on their uses. Nowadays, it’s simply no longer possible to meet with me for a pickup because I could be just about anywhere at any time handling the day to day operations of my business.

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the email with proof of purchase. 

To start a return, you can contact us at happy@almondbarkbakery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at happy@almondbarkbakery.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.